New: User research: Level 4
Executes generative research in order to find opportunities for solutions and innovation in systems, products and services. Collects and analyses data relating to people’s behaviors, needs, and opinions. Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions. Contributes to selection of the user research approach for projects / initiatives and plans own user research activities Supports adoption of agreed approaches. Contributes to the development of organisational methods and standards for user research. Facilitates input from users and stakeholders, provides constructive challenge and enables effective prioritisation of requirements.