Reference and guide to SFIA version 7. Framework status: Development.

User experience

User experience subcategory

New: User research URCH

New for SFIA 7

The identification of user’s behaviours, needs and motivations through ethnography, observation techniques, task analysis, and other methodologies which incorporate both the social and technological context. An approach to incorporate significant involvement of users in research to generate deep understanding and uncover new opportunities for systems, products and services. Quantification of different user populations and their needs, identifying target users and segments in order to maximise the chances of design success for systems, products and services. Include range of users in research activities to capture the diversity of users of the organisation’s systems, product and services and the need to make these usable and accessible for everyone.

User experience analysis UNAN

Changes from SFIA 6 to 7added removed

The identification, analysis, clarification and communication of the context of use in which applications will operate, and of the goals of products, systems or services. Analysis and prioritisation of stakeholders’ “user experience” user experience needs and definition of required system system, product or service attributes behaviour and performance. Resolution The definition and management of user experience and user accessibility requirements for all potential conflicts between user requirements and determination of usability objectives users.

User experience design HCEV

Changes from SFIA 6 to 7added removed

The process of iterative development design to enhance user satisfaction by improving the usability and accessibility provided when interacting with a system, product or service.The design of user users’ digital and offline tasks, interaction interactions and interfaces to meet user requirements, considering the whole user experience. Refinement usability and accessibility requirements. The refinement of design solutions designs in response to user-centred evaluation and feedback and communication of the design to those responsible for implementation.

User experience evaluation USEV

Changes from SFIA 6 to 7added removed

Evaluation Validation of systems, products or services, to assure that the stakeholder and organisational requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user needs. Iterative assessment (from early prototypes to final live implementation) of effectiveness, efficiency, user satisfaction, health and safety, and accessibility to measure or improve the usability of new or existing processes, with the intention of achieving optimum levels of product or service usability.

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