Reference and guide to SFIA version 7. Framework status: Development. Show revision-marked text

Sales and marketing

Sales and marketing subcategory

Name change: Marketing MKTG

(modified)

The research, analysis and stimulation of potential or existing markets for IT and related products and services, both to provide a sound basis for business development and to generate a satisfactory flow of customer enquiries. The management and development of strategies, campaigns and day-to-day marketing activity delivered through appropriate channels

Selling SALE

(unchanged)

The identification of sales prospects and their qualification, the development of customer interest and the preparation (including managing the bid process), execution and monitoring of the sale of any product or service into an external or internal market.

Sales support SSUP

(unchanged)

The provision of technical advice and assistance to the sales force, sales agents, reseller/distributor staff and existing or prospective customers, either in support of customer development or sales activity or in fulfilment of sales obligations.

Product management PROD

(modified)

The active management of a product or service throughout their lifecycle (inception through to retirement) in order to address market opportunities and customer / user needs and generate the greatest possible value for the business. The adoption and adaptation of product development models based on the context of the work and selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches.