Relationship management : Level 6
Changes from SFIA 6 to 7 added removed
Leads the development of comprehensive stakeholder management strategies and plans. Builds long-term, strategic relationships with senior stakeholders in (internal and external). Facilitates the largest client organisations (internal or external). Acts engagement of stakeholders and delivery of services and change projects, acting as a single point of contact and facilitates access to colleagues and subject experts. Maintains a strong understanding of clients’ industry and business, assists clients in the formation of IT strategies, and acts for senior stakeholders, facilitating relationships between them. Negotiates to ensure that they stakeholders understand and agree what will meet their needs, and that appropriate agreements are offered products and services aligned to these strategies. Negotiates at senior level on technical and commercial issues. Influences the development and enhancement of services, products and systems, and oversees the management and planning of business opportunities. defined. Oversees monitoring of relationships including lessons learned and acts on relevant appropriate feedback. Leads actions to improve relations and open communications with and between stakeholders.