Relationship management : Level 4
Changes from SFIA 6 to 7 added removed
Implements stakeholder engagement/ engagement / communications plans, including, for example; handling of complaints; plan. Deals with problems and issues; issues, managing resolutions; resolutions, corrective actions actions, lessons learned and lessons learned; the collection and dissemination of relevant information. Uses Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.