Reference and guide to SFIA version 7. Framework status: Development. Show revision-marked text

New: Supplier management: Level 4

(new)

Collects performance data and investigates problems. Monitors and reports on supplier performance, customer satisfaction, and market intelligence. Validates that suppliers' performance is in accordance with contract terms. Engages proactively and collaboratively with suppliers to resolve incidents, problems, or performance. Implements supplier management related service improvement actions and programmes.

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