#39 Measuring Service Performance in a wider context: change request accepted
Current Service Level Management does not address the need for a much wider measurement framework. The role of Performance Management at various levels from Head Of to Apprentice. An example can be found here:
A mixture of Analystics (INAN) and Service Level Management ( SLMO) does not feel right.
Attached to New: Measurement
What we decided
Accepted as part of a broader need to reflect Measurement skills in SFIA7.
What we changed
A new, generic Measurement skill has been added to SFIA.
Linked with software engineering change request, and agile, dev ops appraoches. Plus a underlying need for meausrement of organisational perfromance, KPIS etc.