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Matthew Burrows

Principal consultant at BSMimpact, specialising in transformation and Business Service Management. Proven facilitator of Service Management adoption and improvement, organisation design, transformation and business change. Core competencies: optimising business process & support structures to deliver higher service quality and quantifiable cost savings.

  • Successful projects at many organizations, including Vodafone, Centrica, British Airways, O2, HP, BMC and many other large and smaller organisations.
  • Skilled best-practice practitioner with significant experience in SFIA, ITIL, ISO/IEC20000, COBIT, eTOM and many others
  • itSMF UK (IT Service Management Forum) Management Board member; SFIA Council member; Lead for the priSM® Global Advisory Committee
  • Business Transformation specialist; co-developer of BSMimpact’s methodology The Transformation Journey TM
  • Emphasis on organisation & process optimisation, technology impartial

Contacts: Matthew Burrows

Company: BSMimpact


Phone: 0800 756 9998

Base: Thames Valley, UK

Area served: Worldwide

CV: click here

Website: click here