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Reference and guide to SFIA version 8. Framework status: Change requests.

Customer service support: Level 4

This is SFIA 7 text

Monitors service delivery channels human, digital, self-service, automated) and collects performance data. Assists with the specification, development, research and evaluation of services standards. Applies these standards to resolve or escalate issues and gives technical briefings to staff members.

Change requests

There are no change requests here