#97 CPMG - more focus on service design: change request accepted
Change Request raised on behalf of itSMF International via Barry Corless (Director - itSMF International) The current skills does not provide enough emphasis on the role of designing in capacity at all.
Positioning Capacity Management under Service Operation sub-category reinforces operational slant to this skill.
See also change request #95 - Demand Management
Attached to Capacity management
What we decided
What we changed
Changes made to all skill levels and the overall skill description.
Note: the position of Capacity Management in the Service Operation sub-category is to be reviewed. However the nature of some SFIA skills is that they do not always fit into one sub-category.
Guidance notes needed to re-inforce this message.