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Reference and guide to SFIA version 7. Framework status: Current standard.

#97 CPMG - more focus on service design: change request accepted

Change Request raised on behalf of itSMF International via Barry Corless (Director - itSMF International) The current skills does not provide enough emphasis on the role of designing in capacity at all.

Positioning Capacity Management under Service Operation sub-category reinforces operational slant to this skill. 

See also change request #95 - Demand Management

Attached to Capacity management


What we decided


What we changed

Changes made to all skill levels and the overall skill description.

Note: the position of Capacity Management in the Service Operation sub-category is to be reviewed. However the nature of some SFIA skills is that they do not always fit into one sub-category.

Guidance notes needed to re-inforce this message.