#95 Demand Management - new skill?: change request accepted
Change Request raised on behalf of itSMF International via Barry Corless (Director - itSMF International). Demand Management (in terms of predicting from the business / customer demand) isn't really covered adequately.
"To generalize, demand management focuses primarily on the business and user aspects of providing services, whereas capacity management focuses primarily on the resourcing and technology aspects" ITIL Service Strategy
Capacity Management touches it but it is vague and more technically focused. Suggest this is called out as a separate skill (4 - 6/7) possibly in 'business strategy and planning' . There is a strong link to Capacity Management BUT in 'serverless', etc. this doesn't have to be so...
Attached to Capacity management
What we decided
Accepted. Some knock on effects to Requirements defintion and management and Capcity management.
What we changed
Additional skill for SFIA7 - Demand management (DEMM) @ level 5 & level 6.