Skip to content. | Skip to navigation

Personal tools

Reference and guide to SFIA version 7. Framework status: Current standard.

#62 Service Improvement an explicit skill: change request accepted

Introduce a Service Improvement skill

From a discussion with Barry Corless (ITSMF international)

It seems this area is not as well covered i.e. the systematic improvement of service ... actually this probably goes wider as the same is probably true since losing SPIM from SFIA5.  BPRE and METL don't really address the Service Improvement need nor the SPIM need.  There really are people who are focussed on improving the capability of organisations which may be in delivery, development or service management.

Attached to Organisational capability development


What we decided


What we changed

New skill added called Organisational capability development to make it applicable to more than just Service improvement.

Added at levels 5 to 7.

Sunit Prakash says:
Dec 05, 2017 08:43 PM

Agree, and this needs more detail.