#62 Service Improvement an explicit skill: change request accepted
Introduce a Service Improvement skill
From a discussion with Barry Corless (ITSMF international)
It seems this area is not as well covered i.e. the systematic improvement of service ... actually this probably goes wider as the same is probably true since losing SPIM from SFIA5. BPRE and METL don't really address the Service Improvement need nor the SPIM need. There really are people who are focussed on improving the capability of organisations which may be in delivery, development or service management.
Attached to Organisational capability development
What we decided
What we changed
New skill added called Organisational capability development to make it applicable to more than just Service improvement.
Added at levels 5 to 7.