#1249 CSMG - make inclusive to broader range of customer service delivery channels : change request accepted
CSMG - refresh language to make explicitly inclusive to broader range of customer service delivery channels including human, digital, self service and automated.
Attached to Customer service support
What we decided
Accepted. One of a number of skill updates to support broader inclusion and for digital transormation and digital service provision.
What we changed
Changes made to overall skill description, level, 4,5 and 6 skill descriptions. Re-order level 5 to put defining feature first.