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Reference and guide to SFIA version 7. Framework status: Current standard.

#1244 CSMG - A typo that doesn't appear as a typo: change request accepted

Customer Service Support (CSMG), Level 3: replace "development standards" with "development of standards".

Customer Service Support (CSMG), Level 3 description contains this sentence:

"Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues."

While we know that "development standards" are a thing (in software development), in this context, the wording should actually say "development of standards", or more specifically, "development of service standards".

Referring to CSMG Level 4, the wording is appropriately extended, where the meaning is clearer:

"Assists with the specification, development, research and evaluation of services standards."

Attached to Customer service support


What we decided

Accepted as a straightforward requirement with no impact on other skills.

What we changed

Additional word added as proposed.